All parcels sent by esmale are sent in plain and discreet packaging. There is no indication as to what is inside the package or where you have made your purchases.
All of our orders are sent via the UK Royal Mail from our warehouse in London.
Customers in some European countries can choose to have their parcels tracked by selecting the 'TRACKED' option at the checkout. The charge for this service is £15
Customers in some Rest of World countries can choose to have their parcels by selecting the 'TRACKED' option at the checkout. The charge for this service is £20
PLEASE NOTE THAT DUE TO COVID-19, DELAYS MAY OCCUR TO OUR STANDARD DELIVERY ESTIMATES.
• The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. In the unlikely event that your order cannot be fully fulfilled, you will be contacted by a member of team esmale. You will not be charged additional postage in the event we send out an order in installments.
• Orders placed on Monday to Friday before 2pm (UK time) will be dispatched on the same day.
• Standard delivery timescales are 2-3 days for deliveries within the UK and 2-15 working days for deliveries outside of the UK.
IF YOU WOULD LIKE GUARANTEED UK NEXT DAY DELIVERY, then please select 'United Kingdom (NEXT DAY) as the delivery destination at the checkout. The cost for this is £10.95. Next Day delivery is only valid from Monday to Friday and orders must be placed before 2pm.
• Please note that when shipping goods across international borders, they are liable to be opened for inspection by customs authorities. Please be aware that it is your responsibility to check the legality of products within your own country. If seized by your local customs office, we will NOT be liable to refund or replace the order in any part.
• We shall have no liability to you for any delay in the delivery of products ordered, to the extent that the delay is due to any event outside our reasonable control.
Postage and packaging rates
• Our postage and packaging rates are:
£2.95 (excl VAT) (Standard Delivery) FREE UK DELIVERY orders over £20
£3.95 (excl VAT) for UK Recorded Delivery
£10.95 (excl VAT) for UK Guaranteed Next Day Delivery
£7.50 (excl VAT) for Mainland European deliveries
£12.50 (excl VAT) for orders outside the UK and Mainland Europe.
£15.00 (excl VAT) for TRACKED deliveries to selected European countries
£20.00 (excl VAT) for TRACKED deliveries to selected Rest of World countries
Countries we DO NOT accept orders from and DO NOT deliver to
• We do not accept orders from the following countries:
Malaysia, United Arab Emirates, Mexico, North and South Korea, Colombia, Brazil, Russia, Romania, Saudi Arabia
Team esmale, essentially for men!