August Bank Holiday shipping details
Please note that due to the UK Bank Holiday on Monday 28th August , orders placed after 2pm on Friday 25th August will ship on the following Tuesday 29th August.
All parcels sent by esmale are sent in plain and discreet packaging. There is no indication as to what is inside the package. There is a small return address on the post label.
All of our standard shipment orders are sent via the UK Royal Mail Tracked 48 hour service from our warehouse in London.
Deliveries to European destinations are sent via Royal Mail Tracked service. The charge for this service is £15
Deliveries to Rest of World (outside UK and Europe) are sent via Royal Mail Tracked service. The charge for this service is £20
When shipping outside of the UK, your order may be subject to import duties and/or handling fees.
• The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. In the unlikely event that your order cannot be fully fulfilled, you will be contacted by a member of team esmale. You will not be charged additional postage in the event we send out an order in installments.
• Orders placed on Monday to Friday before 2pm (UK time) will be dispatched on the same day.
• Standard delivery timescales are 2-3 days for deliveries within the UK and 2-15 working days for deliveries outside of the UK.
IF YOU WOULD LIKE UK NEXT DAY DELIVERY, then please select 'United Kingdom (NEXT DAY) as the delivery destination at the checkout. The cost for this is £5.95. Next Day delivery is only valid from Monday to Friday and orders must be placed before 2pm. Please note that we do not ship on Bank Holidays. For Next Day deliveries, your parcel will be delivered by DPD (except Northern Ireland, Isle of Man, Scottish Highlands/Islands, Scilly Isles, Channel Islands - where your parcel will ship with Royal Mail)
• Please note that when shipping goods across international borders, they are liable to be opened for inspection by customs authorities. Please be aware that it is your responsibility to check the legality of products within your own country. If seized by your local customs office, we will NOT be liable to refund or replace the order in any part.
• We shall have no liability to you for any delay in the delivery of products ordered, to the extent that the delay is due to any event outside our reasonable control.
Postage and packaging rates
• Our postage and packaging rates are:
£2.95 (excl VAT) (Standard Delivery) FREE UK DELIVERY orders over £20
£3.95 (excl VAT) for UK Recorded Delivery
£5.95 (excl VAT) for UK Next Day Delivery
£15.00 (excl VAT) for TRACKED deliveries to selected European countries
£20.00 (excl VAT) for TRACKED deliveries to selected Rest of World countries
Countries we DO NOT accept orders from and DO NOT deliver to
• If your country does not appear at the checkout as a shipping destination, then we no longer ship to your country.
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