Male Sex Toys Superstore
0800 111 4549
Secure, fast and discreet delivery to your door

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Returns Policy

You can return any of the products you order within 8 weeks from delivery. The reason we are so flexible in our return policy is that we want to make sure you feel confident in buying from the esmale store.

We will accept returns on the following basis:

1. Your goods are faulty
2. You have ordered the wrong size and would like to exchange for a different size. All returned goods in this instance must be in their original packaging and must not have been used.

All returns must be sent  to our UK head office.

esmale Limited, 3.1A Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom.

How does returning a product work?

Returning a product is easy:

1. Fill out the enquiry form below with your details and let us know what you are returning and what you would like us to do once we have received the items. Would you like your goods replaced or do you need a refund?

After you submit the form, we will give you a returns policy number so we can log it in our system and give you the best service.

2.  Package up your return securely, and include as much of the original packaging as possible. For hygiene reasons, please make sure that what you return is clean (if your goods are faulty)

3.  Post the parcel to us and please keep hold of your “proof of posting“.

Once we have your returned item, we will process it and replace it or provide a full refund within 3 days .

We are here to help you with any queries, so feel free to call us on 0800 111 4549 (from the UK) or +44 207 720 1149 (from outside the UK) and a member of the team will be more than happy to help with your query.

Team esmale, essentially for men!

Contact: How would you like us to contact you
Email: Phone:
Order Number:
What item are you returning?
Why are you returning the item?
What would you like us to do when we receive the item?
Verification code: